1. What payment methods do you accept?
Online payment via LiqPay payment service, cash at the post office, cash to courier, and cashless payment.
2. What currencies can I pay in?
Payment can be made in Euro (EUR), US Dollar (USD), Hryvnia (UAH) and Polish Zloty (PLN).
3. How much is the cost of delivery within Ukraine and abroad?
– Nova Post - depends on the weight, overall dimensions of the goods and distance of delivery). You can calculate here.
– Ukrposhta in Ukraine - depends on weight, overall dimensions of the goods and delivery distance. You can calculate here.
– Ukrposhta International - depends on weight, overall dimensions of the goods, method of delivery, etc. Calculate here.
Additional transport companies:
– Justin
– In Time
– Delivery
– Autolux
– DHL
Read more about payment terms here.
4. How can I track my order?
After receiving the delivery note number, you can track your order on the website of the selected delivery service. Links to delivery services:
– Justin
– In Time
– Delivery
– Autolux
– DHL
You can also use the universal tracking service 17TRACK.
Read more about order tracking terms here.
5. Do you deliver orders abroad?
Yes, through delivery services like Ukrposhta International, EMS Ukraine, and Nova Post.
Delivery of bulk orders abroad can be carried out by other logistics companies, which we select and coordinate with the order recipient.
6. Is there a return/exchange of goods?
Return of goods of proper quality can be made in accordance with the Law of Ukraine "On Protection of Consumer Rights" within 14 days, not counting the day of purchase.
Return of goods of improper quality can be carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights", within the warranty period for the goods.
Exchange of goods of improper quality according to the Law "On Protection of Consumer Rights" is carried out within 14 days.
7. Can I change or cancel my order after it has already been placed?
Cancellation is possible but depends on the delivery service.
– Delivery service Ukrposhta International. If the international postal item has not been handed over to the addressee, the sender may request its return by completing the online form at this link and selecting “Return request”. However not all countries accept applications for redirection/change of name/refund. Accepting countries: Argentina, Pakistan, China, Israel, Switzerland, Mexico, Germany, Czech Republic, Lebanon, France, and Norway. Do not accept applications: Australia, Austria, Canada, Denmark, Finland, Hong Kong, Sweden, the United Kingdom, the United States, and the United States.) You can read more here.
– Delivery service Nova Post (You can order a return service if the recipient refused to receive the parcel or the recipient fails to pick up the parcel. This service is available to all clients. It must be ordered each time for a new shipment.) You can read more here.
8. How long does it take to process and deliver an order within Ukraine and abroad?
– Order processing - within 24 hours
– Delivery by Nova Post - from 1 to 5 working days
– Delivery by Ukrposhta - from 3 to 14 working days
– Delivery abroad by Ukrposhta International - from 7 to 21 working days
9. What advantages does wood have over other materials?
– Eco-friendly: Wood is a resource that is recyclable, reusable, and modifiable.
– Aesthetics: Wood has a natural beauty, texture and colours that give products warmth and comfort.
– Easy to work: The wood is easy to process, cut, mill, and sand, allowing you to create complex and individual designs.
– Durability: Wooden can withstand certain loads and temperature changes.
– Warmth and comfort: Wood has natural thermal insulation properties.
– CO2 absorption: Absolutely everything made of wood retains stored carbon dioxide.
– Versatility: Wood can be used to create a wide range of products, from furniture and toys to decor and building materials.
You can read more in our article "Sustainable wood products" and find even more interesting information on our blog.
10. How do I care for wooden products to ensure their long life?
It depends on the type of product: toys, furniture, lamps, etc.
When caring for wooden toys, focus on a natural approach. Here are some tips:
– The detergent should be mild and preferably of natural origin (e.g. a 1:10 solution of vinegar and water, eco-friendly dishwashing detergent or warm water and soap).
– Avoid prolonged contact of wood with water. Wooden toys should not be immersed in water, as wood easily absorbs moisture, which can lead to deformation and create favorable conditions for bacteria. In addition, the wood can dry out and crack, making the toy dangerous for the child. To clean wooden toys, wipe them with a damp cloth and air dry them.
– Three easy steps to clean: gently wipe the toy with a damp cloth and allow it to dry naturally after cleaning.
– Getting rid of stains. To remove stains, use a 1:1 solution of vinegar and water. To remove stains, use a 1:1 solution of vinegar and water. Spray the solution onto the stain with a spray bottle and gently wipe it off with a cloth. After that, dry the toy in the open air, without exposure to sunlight.
– Moisturising the wood. Use mineral or olive oil, as well as polishes based on beeswax. These natural and safe materials can be applied with a cloth or sponge.
Tips for caring for wooden furniture:
– Avoid temperature changes. For example, it is better not to put cups with hot drinks on a wooden table, but use special cup holders.
– Avoid humidity changes. If water spills, wipe it up immediately, and do not leave wet cloths on wooden furniture.
– Quality cleaning products. Do not save on cleaning products, because this is the key to a long "life" of wooden furniture.
– Treatment. From time to time, you should also treat your furniture with special polishing agents. This will protect the wood from the effects of environmental conditions (temperature, humidity), wear and tear, and changes in wood texture.
Do not forget to take care of wooden products and they will serve you for a very long time!
11. How can I get more information about a particular product I am interested in?
On the product page, you can view the photo, description, features, and price of the product in 4 different currencies (USD, EUR, UAH, PLN).
All the basic information is located there, but if you have any additional questions regarding the product's characteristics or its adaptation, please contact us.
12. Is it possible to order customised woodwork for my project?
Yes, you can fill out the Google form here and we will contact you for further clarification. Read more about the custom production service here.
Please note! It is not possible to produce customised wood products by the piece (not applicable to furniture and large wood products), as the development of 3D models and product drawings, as well as the adaptation of production, is a time-consuming process and affects the final cost per unit.
13. How do I order goods in bulk?
There are 2 ways to make a wholesale order of goods:
– Ordering wholesale finished products on the LIGNO website. You can view the product catalogue here.
– Ordering wholesale wood products to order. To do this, please send the most detailed description and characteristics of your products, drawings/3D models to info@ligno.com.ua.
14. How can I contact LIGNO about cooperation?
You can contact LIGNO about cooperation by filling out the Google form here and we will contact you shortly.
15. Does LIGNO cooperate with designers and architects?
Yes, LIGNO already has successful experience in cooperation with design and architectural bureaus in Ukraine and abroad.
To contact us, please use our email info@ligno.com.ua or phone number +380 73 221 44 81 (Viber, Telegram, WhatsApp). You can also fill out the Google form here and we will contact you as soon as possible.
16. Does LIGNO cooperate with sales agents?
Yes, LIGNO cooperates with sales agents both for the sale of finished goods and for the production of customised wood products. We invite sales agents from both Ukraine and other countries to cooperate.
To contact us, please use our email address info@ligno.com.ua or phone number +380 73 221 44 81 (Viber, Telegram, WhatsApp). You can also fill out a Google form here and we will contact you as soon as possible.
17. Can I post my article on the LIGNO blog?
We would be happy to cooperate on publishing your article on the LIGNO blog. We invite industry publishers, wood products brands, academic institutions, associations, and other interested parties to submit articles. The article must comply with LIGNO's editorial policy, which is agreed upon individually by the party wishing to publish the article.
To agree on the terms and place the article, please send your request, including the text and visual content of your publication.
To agree on the terms of publishing an article on LIGNO, you can fill out the Google form here and we will contact you as soon as possible.
18. How to join the LIGNO team?
We always welcome new people to our team. To join LIGNO, please fill out the Google form here and we will contact you shortly.
You can also contact us through email at info@ligno.com.ua or phone number +380 73 221 44 81 (Viber, Telegram, WhatsApp).